At [zygenix.shop], customer satisfaction is important to us. This Cancellation & Refund Policy explains the conditions under which orders may be cancelled and refunds may be issued for purchases made through [Website Name] (“Website”).

1. Order Cancellation

1.1 Cancellation Before Shipment

  • Customers may cancel their order before it has been shipped.
  • To request a cancellation, please contact our customer support team as soon as possible.
  • If the order is successfully cancelled before dispatch, a full refund will be processed.

1.2 Cancellation After Shipment

  • Orders that have already been shipped cannot be cancelled.
  • Customers may initiate a return after receiving the product, subject to our Return Policy.

1.3 Cancellation by Us

We reserve the right to cancel any order under the following circumstances:

  • Product unavailability.
  • Pricing or technical errors.
  • Suspected fraudulent transactions.
  • Violation of our Terms & Conditions.

In such cases, a full refund will be issued.

2. Return Eligibility

Customers may request a return if:

  • The product received is damaged, defective, or incorrect.
  • The product is significantly different from its description.
  • The return request is submitted within 7 days of delivery (or such period as specified on the product page).

To be eligible for a return:

  • The product must be unused and in its original condition.
  • Original packaging, tags, accessories, manuals, and invoices must be included.
  • Certain products may be marked as non-returnable on the product page.

3. Non-Returnable Items

The following items are generally not eligible for return or refund unless damaged or defective upon delivery:

  • Personal care and hygiene products.
  • Perishable goods.
  • Customized or personalized products.
  • Gift cards and promotional vouchers.
  • Products marked as “Non-Returnable” at the time of purchase.

4. Refund Process

4.1 Refund Approval

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

4.2 Refund Method

Approved refunds will be processed through the original payment method used for the purchase.

4.3 Refund Timeline

  • Refunds are typically initiated within 5–7 business days after approval.
  • Depending on your bank, card issuer, or payment provider, the amount may take an additional 3–10 business days to reflect in your account.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  1. Contact customer support within 48 hours of delivery.
  2. Provide your order number and clear photographs of the product and packaging.
  3. Upon verification, we may offer:
    • Replacement of the product; or
    • Full refund; or
    • Store credit, as applicable.

6. Failed Deliveries and Refused Shipments

If an order is returned to us due to:

  • Incorrect address provided by the customer;
  • Multiple unsuccessful delivery attempts;
  • Customer refusal to accept delivery;

we may deduct applicable shipping and handling charges from the refund amount.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If the issue persists, contact our customer support team.

8. Contact Information

For cancellation, return, or refund requests, please contact:

[ZYGENIX PRIVATE LIMITED]

C/o Jaydeb Adhikary, Krishnaganj, Nadia, West Bengal, India, 741506
Phone: +91 9594365359
service@zygenix.shop